Inchcape Shipping Services Expands Presence in Indonesia
Inchcape Shipping Services (ISS), the UK-headquartered ship agency, has expanded its operational footprint in Southeast Asia by opening two new offices in Merak and Dumai, Indonesia.
This strategic move strengthens Inchcape Shipping Services Indonesia operations and enhances the company’s ability to support maritime logistics, port agency, and vessel services across key Indonesian shipping hubs.
The two new offices complement ISS’s existing Jakarta branch, forming a stronger nationwide service network.
Strategic Expansion into Key Port Clusters
According to ISS, both Merak and Dumai are strategically important for maritime trade, particularly for:
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Bulk carriers
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Oil tankers
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Energy cargo shipments
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Industrial commodities
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Plantation exports
The expansion is expected to add approximately 150 vessel calls annually, boosting ISS’s operational throughput in Indonesia.
Merak Office Supports Heavy Industry Ports
The Merak office is led by Haroen Al Rasyid and oversees several major ports, including:
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Cigading
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Ciwandan
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Anyer
These ports handle diversified cargo flows and are closely tied to Indonesia’s heavy industry and manufacturing sectors.
The new presence allows Inchcape Shipping Services Indonesia to deliver faster port turnaround and localized operational support.
Dumai Office Positioned Along Malacca Strait
The Dumai branch, managed by Ahmad Firdaus, supervises operations at:
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Lubuk Gaung Port
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Pelintung Port
Located along the Malacca Strait, one of the busiest maritime corridors globally, Dumai plays a crucial role in tanker and bulk shipping movements.
This location strengthens ISS’s ability to support international vessel traffic and energy logistics.
Comprehensive Ship Agency Services
Both new offices will provide a full suite of maritime services, including:
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Port agency services
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Customs clearance
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P&I insurance handling
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Crew logistics
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Vessel husbandry
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Bunkering supply
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Protective agency services
These integrated solutions reinforce Inchcape Shipping Services’ value proposition as a global maritime service provider.
Customer-Centric Expansion Strategy
Galih Wicaksono, Managing Director of ISS Indonesia, emphasized the company’s operational philosophy:
“Our goal is to be close to our customers and present where their operations take place.”
He noted that opening offices in Merak and Dumai enhances ISS’s ability to deliver:
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High-quality maritime services
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Local operational expertise
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Faster response times
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Stronger customer support
Global Strength of Inchcape Shipping Services
Inchcape Shipping Services is among the world’s leading ship agency companies, operating in more than 60 countries.
The company is part of the UK-based Inchcape Group and brings over 200 years of maritime heritage.
ISS supports:
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Ship owners
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Shipping lines
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Vessel operators
Diverse Maritime Logistics Portfolio
ISS provides end-to-end maritime and logistics services covering:
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Bulk carriers
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Oil tankers
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Container vessels
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Cruise ships
Its global service portfolio spans port agency, customs brokerage, marine insurance, crew management, bunkering, and technical vessel support.
